Our Return & Refund Policy
How do I return my order?
Our returns process is designed to be as simple as possible for your convenience.
To initiate a return, please email us at firstname.lastname@example.org.
Our returns specialist will review your request and reach out to you to coordinate the return of your items. Requests will be reviewed within two business days after they are received. Depending on the nature of the return, pictures of the product(s) may be required.
What is the return policy?
Unused and in original condition items are returnable within 45 days after purchase. All non-warranty related returns will be subject to a 20% restocking fee. This restocking fee is intended to recoup shipping costs to you and back to our warehouse.
We do not accept any returns on opened or used food items. This includes food packaging such as buckets and cans.
Items purchased during a BOGO promotion or as part of a bundle package are only eligible for return if all items are returned together, unused, and in original condition. Upon receiving the returned items, if items are missing we will deduct the total retail value of the missing items from the amount refunded. Item condition is determined at the sole discretion of bowcasestore.com
Once your return arrives at our warehouse, you will be issued a refund for your order minus the restocking fee.
Your returning items must be in transit back to us within 14 calendar days of when your return request is approved. After this period your return request will need to be re-approved and additional fees may be applied to your return.
Returning products should be shipped back to us in the box they arrived in. If you do not have the original box, please locate or purchase a box that is no bigger than 1 inch on each side of the product. If you cannot locate a box that is the correct size for your product, please cut a box down to no larger than 1 inch on each side it. Failure to correctly package returning products will result in additional restocking fees.
During the holidays we offer an extended return period to better support our customers who are buying gifts. Orders placed between the dates of Friday, November 18, 2022 and Saturday, December 31, 2022 are eligible for return if unused and in original condition for 60 days after purchase. All other return policies still apply to these orders, including all applicable restocking fees.
Please note: Used returns may incur a restocking fee of up to 50%. Item condition is determined at the sole discretion of Bow Case Store. Refusal of any shipment will incur a 50% restocking fee.
Policy effective as of 06/16/21. Updated 11/03/22.